Customer Strategy Engagements
We offer a number of services to guide your customer strategy. Each engagement is customized to your specific needs.
Data can give you valuable insight, but only if you know how to use it. Sound Loyalty Group partners with Customer Relationship Management (CRM) platforms such as Agilone to integrate disparate sources of data and identify valuable customers, high risks, and suggest the next optimal product/service.
Customer Experience Design
Your customer experience is only as strong as the weakest moment in the lifecycle. We deliver comprehensive strategies to fix your current gaps, leverage customer data for more effective marketing, and define new treatment strategies that build more profitable customer relationships..
CEM Infrastructure Design
A vision doesn’t get you where you’re going on its own. Sound Loyalty Group advises clients on the optimal set of processes and technologies to make the proposed customer experience design a reality.
The biggest barrier to change could be your organization itself. We work with leadership, channel partners and the field to forge a common vision, communicate program elements and benefits, and encourage collaboration and compliance.