Customer Experience Management &Strategy
We are a customer experience management (CEM) and strategy consulting firm. Our primary directive:help clients build win-win customer relationships that produce faster sales cycles, greater revenue, improved customer advocacy, and true competitive edge.
Our team of consultants draws from expertise in several customer-centric areas: Customer Experience Management (CEM), Customer Relationship Management (CRM), Net Promoter® (NPS) customer analytics, one-to-one marketing, and building organizational alignment and accountability to drive action. We see the logical connection between these disciplines to close the loop between corporate strategy and bottom-line results.
We help clients create better customer experiences within B2B or B2C markets. We use customer feedback and knowledge of “touchpoint” interactions to identify the optimal opportunities for improvement. Additionally, we use data analytics to identify your most profitable, loyalty and high potential customers, and put programs and processes in place to reap business results. Our clients can expect: